Knowledgebase

a. Unless otherwise arranged, payments to itGenius Australia for Cloud Services, Support Services or Goods are required to be made upfront and in full, before any delivery will commence. itGenius Australia reserves the right not to commence procurement of goods on behalf of customers until the invoice for goods has been settled. Recurring Cloud Services and Support Services are invoiced ~25 days in advance of upcoming service period (meaning an invoice generated early January for a monthly service will be for the service month of February) and for Customers who sign up mid-month will be prorated on a ‘month + partial month’ basis.
b. After payment has been collected for the Customer’s first order for Cloud Services, Support Services or Goods, the Customer’s payment method will be saved for future automatic subscription product renewals (or other payments authorised by Customer). itGenius Australia will automatically attempt to collect payment automatically 1-15 days before the due date of any recurring subscription invoice to ensure service continuity. The Customer may at their discretion opt to remove their stored payment details via the itGenius Australia accounts portal however this is strongly discouraged.
c. For single payment amounts less than AUD$5000, payments are only accepted via Credit Card and automated Direct Debit. Single payments equal to and in excess of AUD$5000 are additionally accepted via EFT/Bank Transfer.
d. A processing fee shall be added to all Credit Card and Direct Debit payments equal to the greater of 1.5% of the total transaction amount (exclusive of taxes) OR the actual processing fee incurred by itGenius Australia for accepting the transaction. This fee is exclusive of taxes.
e. If payment is not received by the due date of any issued invoice, itGenius Australia may suspend Cloud Services, Support Services or delivery of Goods without prior written notice to the Customer and without prejudice to any other remedy available to itGenius Australia.
f. Without prejudice to the other provisions of this Agreement, itGenius Australia may only suspend or terminate the provision of Cloud Services to the Customer if the Customer fails to pay itGenius Australia in accordance with this Agreement and itGenius Australia shall not be entitled to suspend or terminate the provision of Cloud Services to the Customer for any other reason. For the avoidance of doubt, this clause excludes Support Services or Goods.
g. Accounts overdue by more than 14 days may be referred to professional collection agencies. Debt collection, solicitors costs and all additional administrative costs incurred in collecting outstanding accounts will be charged at cost to the Customer.